Customer Care

Customer Care Center

Payment and Billing

Kim Blanton: Accounting Manager

E-Mail: KimBlanton@NSONinfo.com

Phone: 801-359-3373

NSØN Opinion Research accepts payments by check, wire transfer, and American Express. A 3.8% user fee will be assessed to all clients using American Express.

Contact Information

Karl Pace: Customer Care Manager

E-Mail: KarlPace@NSONinfo.com

Phone: 801-994-0321

Mail: NSØN
731 East South Temple
Salt Lake City, Utah 84111

NSØN Opinion Research has an ongoing commitment to market research data collection and tabulation excellence. We promise to ensure our clients the highest level of customer satisfaction:

NSØN is dedicated to providing quality service on every project we undertake. We will adhere to all project timelines and specifications as outlined in the project contractual agreements.

All market research data collected during the course of a project will be safeguarded and held in the strictest confidence. NSØN will strive to ensure that our clients are completely satisfied with our services.

Purpose
The NSØN Customer Care Center exists to provide our clients with a convenient, reliable method of dealing with problems or concerns they may have regarding research projects we are conducting or have conducted on their behalf.

Satisfied customers are the foundation of any successful business. We are dedicated to providing our clients with the best service and customer satisfaction possible. For this reason, we have created a special department, the Customer Care Center, which is devoted entirely to developing and maintaining high-level internal and external standards of customer satisfaction.

Quality Control
The NSØN Customer Care Center monitors all of our internal divisions on a regular basis to insure that quality control is maintained throughout the NSØN organization. We work steadily to upgrade and improve our operating procedures. We know that clear, accurate communication between the various departments within our company leads to improved efficiency and better research for all of our clients.

Customer Satisfaction Surveys
At the completion of every project, NSØN asks each client to voluntarily participate in an online customer satisfaction survey. This short survey allows our customers to provide us with immediate feedback about their recently completed research studies. Our goal is to discover if any aspects of the project were unsatisfactory and then to take immediate action to identify, understand and correct the problem.

We would like to emphasize that our Account Executives and Project Managers are also very experienced problem solvers. They expect to be contacted whenever a concern with a project occurs. We request that our clients contact their Account Executive or Project Manager immediately whenever a difficulty regarding a project arises.

Some clients are unable to respond to our invitation to participate in online customer satisfaction surveys. These clients are called and offered the opportunity to take the survey via the telephone.

Conclusion
The primary goal of NSØN Opinion Research is to provide our customers with opinion and market research service they can rely upon, project after project. We value and appreciate every one of our clients. We are determined to earn their continued support.